AFRIVALUE PRIVACY NOTICE
Effective Date: April 1, 2026
Legal Entity: AfriValue International Ltd
Jurisdiction: Nigeria (with international operations)
1. Introduction
AfriValue (“we”, “our”, “us”) is committed to protecting your
privacy.
This Privacy Notice explains how we collect, use, store, share, and
protect personal information when you use the AfriValue platform.
By creating an account or using AfriValue, you agree to the practices described in this Notice.
AfriValue acts as a Data Controller for the information we collect directly and as a Data Processor for certain information processed on behalf of users.
2. Definitions
Personal Data: Any information relating to an identified or identifiable individual.
Processing: Any operation performed on personal data (collection, storage, use, sharing, deletion).
Service Provider: A user offering services on AfriValue.
Client: A user purchasing services on AfriValue.
3. Information We Collect
AfriValue collects only the information necessary to operate the platform, manage accounts, process payouts, and maintain a safe marketplace.
3.1 Information You Provide
Full name
Email address
Phone number
Country of residence
Profile information (bio, skills, portfolio, profile photo)
Payout information:
Bank account details (bank name, account number, account holder name)
Mobile money details (provider, wallet number, wallet name)
3.2 Public Profile Information
This information is visible to other users:
Display name
Profile photo
Bio and skills
Portfolio items
Service categories
Ratings and reviews received
Completion rate and response rate
3.3 User‑Generated Content
We collect and store:
Reviews you write
Ratings you give
Comments
Work samples you upload
Order descriptions and requirements
3.4 Communications & Messages
We store:
Messages exchanged between users
Attachments sent through the platform
Communication timestamps
Dispute‑related communications
Admin Access to Communications and Chats
AfriValue stores messages, attachments, and communications exchanged through the platform to enable safe interactions, support dispute resolution, and maintain platform integrity.
When AfriValue May Access Communications
AfriValue’s authorized personnel may access user communications only under the following circumstances:
A dispute is opened and messages are required to resolve the issue.
Fraud, abuse, or safety concerns are detected or reasonably suspected.
A legal request or regulatory obligation requires access.
To enforce AfriValue’s Terms of Use, including investigating violations such as harassment, scams, or attempts to transact off‑platform.
Access is strictly limited to trained personnel and is logged and monitored.
Use of Automated Systems and AI
Notwithstanding the above, AfriValue may use automated technologies, including artificial intelligence and machine‑learning systems, to:
Detect potential fraud, scams, or malicious activity
Identify attempts to circumvent platform rules
Flag harassment, abusive behavior, or unsafe content
Identify attempts to move transactions off‑platform
Maintain the safety and integrity of the marketplace
These systems may scan or analyze communications without human review, unless a risk signal triggers manual investigation.
AfriValue does not use automated systems to make decisions that produce legal or similarly significant effects without human oversight.
What AfriValue Does Not Do
We do not read or monitor all messages manually.
We do not sell or share message content with advertisers.
We do not use message content for marketing or profiling unrelated to safety.
We do not access communications without a valid operational, safety, or legal reason.
Why This Access Is Necessary
This limited and controlled access helps AfriValue:
Resolve disputes fairly
Protect users from fraud and abuse
Maintain a trustworthy marketplace
Comply with legal and regulatory obligations
Enforce platform rules and prevent harm
3.5 Information We Receive from YouVerify
AfriValue does not receive identity documents.
We receive only:
Verification status (Verified / Not Verified / Failed / Pending)
Verification reference ID
Verification timestamp
We do not receive:
ID images
ID numbers
Biometric data
Selfies
Document metadata
3.6 Information We Receive from Flutterwave
AfriValue does not receive or store:
Card numbers
CVV codes
Bank login details
We receive only:
Payment confirmations
Payout confirmations
Transaction reference IDs
Status updates
3.7 Automatically Collected Information
To protect the platform and improve performance, we collect:
IP address
Device information
Browser type
Operating system
Login timestamps
Usage logs
Clickstream data
Search history
Order history
Dispute history
Fraud‑prevention signals
Device fingerprints
3.8 Cookies & Analytics
We use cookies and analytics tools to:
Improve platform performance
Remember user preferences
Analyze usage patterns
Detect fraud
You may disable cookies in your browser settings, but some features may not function properly.
3.9 Children’s Data
AfriValue does not knowingly collect data from individuals under 18
years old.
If we discover such data, we will delete it immediately.
4. How We Use Your Information
We use personal information to:
4.1 Operate the Platform
Create and manage accounts
Display profiles and portfolios
Match clients with service providers
Enable communication between users
Legal Basis: Contract performance
4.2 Process Payments and Payouts
Send payouts to service providers
Maintain transaction records
Prevent fraudulent withdrawals
Legal Basis: Contract performance; Legal obligation
4.3 Maintain Safety and Compliance
Verify identities through YouVerify
Detect and prevent fraud
Resolve disputes
Enforce platform rules
Comply with legal and regulatory obligations
Legal Basis: Legitimate interest; Legal obligation
4.4 Improve the Platform
Analyze usage patterns
Improve user experience
Develop new features
Legal Basis: Legitimate interest
5. How We Share Information
We share information only when necessary to operate the platform.
5.1 With YouVerify
We send basic user details for verification
We receive only verification status
5.2 With Flutterwave
We send payout details
We receive transaction confirmations
5.3 With Service Providers
We use third‑party vendors for:
Cloud hosting
Email delivery
Analytics
Customer support tools
These vendors may process limited personal data on our behalf.
5.4 With Other Users
Public profile information
Reviews and ratings
Portfolio content
5.5 Business Transfers
If AfriValue is acquired or merged, personal data may be transferred as part of the transaction.
5.6 Legal Requirements
We may share data with authorities when required by law.
We do not sell personal data.
6. Data Retention
We retain data only as long as necessary.
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion + 6 years |
| Transaction records | 7 years (tax laws) |
| Messages | Up to 24 months after account deletion |
| Logs & device data | 12–24 months |
| Dispute records | 6 years |
| Verification status | Until account deletion |
7. Data Security
We use administrative, technical, and organizational measures to protect your information, including:
Encryption in transit and at rest
Access controls
Secure data storage
Vendor security requirements
Regular security audits
Breach Notification
If a data breach occurs, we will notify affected users and regulators as required by law.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion
Withdraw consent
Object to processing
Request a copy of your data
How to Exercise Your Rights
Email: support@afrivalue.com
We may request identity verification before processing your request.
9. International Transfers
Your information may be processed in countries outside your residence.
We use safeguards such as:
Standard Contractual Clauses (SCCs)
Data transfer agreements
Vendor compliance certifications
10. Updates to This Notice
We may update this Privacy Notice from time to time.
Material changes will be communicated via email or platform
notification.
11. Contact Us
For privacy questions or requests:
📧 support@afrivalue.com
