Privacy Notice

AfriValue Privacy Notice

Effective Date: August 1, 2026
Legal Entity: AfriValue International Ltd
Jurisdiction: Nigeria (with international operations)

1. Introduction

AfriValue (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Notice explains how we collect, use, store, share, and protect personal information when you use the AfriValue platform.

By creating an account or using AfriValue, you agree to the practices described in this Notice, together with our Terms of Use.

AfriValue acts as a Data Controller for the information we collect directly and as a Data Processor for certain information processed on behalf of users.

2. Definitions

• Personal Data: Any information relating to an identified or identifiable individual.
• Processing: Any operation performed on personal data (collection, storage, use, sharing, deletion).
• Service Provider: A user offering services on AfriValue.
• Client: A user purchasing services on AfriValue.

3. Information We Collect

AfriValue collects only the information necessary to operate the platform, manage accounts, process payouts, and maintain a safe marketplace.

3.1 Information You Provide

3.1.1 As a service provider:

• Full name
• Email address
• Phone number
• Country of residence
• Proof of identity
• Profile information (bio, skills, portfolio, profile photo)
• Payout information: bank account details (bank name, account number, account holder name); mobile money details (provider, wallet number, wallet name)

3.1.2 As a user:

• Name
• Country of residence
• Username
• Date of birth

3.2 Public Profile Information

3.2.1 As a service provider, the following information is visible to other users:

• Display name
• Profile photo
• Bio and skills
• Portfolio items
• Service categories
• Ratings and reviews received and those provided
• Completion rate and response rate

3.2.2 As a client, the following information is visible to other users:

• Ratings and reviews received and those provided
• Hiring history (number of hires)
• Display name

3.3 User-Generated Content

We collect and store:

• Reviews you write
• Ratings you give
• Comments
• Work samples you upload
• Order descriptions and requirements

3.4 Communications & Messages

We store:

• Messages exchanged between users
• Attachments sent through the platform
• Communication timestamps
• Dispute-related communications

Admin access to communications and chats. AfriValue stores messages, attachments, and communications exchanged through the platform to enable safe interactions, support dispute resolution, and maintain platform integrity.

When AfriValue may access communications. AfriValue’s authorized personnel may access user communications only under the following circumstances:

1. A dispute is opened and messages are required to resolve the issue.
2. Fraud, abuse, or safety concerns are detected or reasonably suspected.
3. A legal request or regulatory obligation requires access.
4. To enforce AfriValue’s Terms of Use, including investigating violations such as harassment, scams, or attempts to transact off-platform.

Access is strictly limited to trained personnel and is logged and monitored.

Use of automated systems and AI. Notwithstanding the above, AfriValue may use automated technologies, including artificial intelligence and machine-learning systems, to:

• Detect potential fraud, scams, or malicious activity
• Identify attempts to circumvent platform rules
• Flag harassment, abusive behavior, or unsafe content
• Identify attempts to move transactions off-platform
• Maintain the safety and integrity of the marketplace

These systems may scan or analyze communications without human review, unless a risk signal triggers manual investigation. AfriValue does not use automated systems to make decisions that produce legal or similarly significant effects without human oversight.

What AfriValue does not do.

• We do not read or monitor all messages manually.
• We do not sell or share message content with advertisers.
• We do not use message content for marketing or profiling unrelated to safety.
• We do not access communications without a valid operational, safety, or legal reason.

Why this access is necessary. This limited and controlled access helps AfriValue:

• Resolve disputes fairly
• Protect users from fraud and abuse
• Maintain a trustworthy marketplace
• Comply with legal and regulatory obligations
• Enforce platform rules and prevent harm

3.5 Information We Receive from YouVerify

As a service provider, when you provide your identity document, that information is provided to AfriValue’s identity verification partner, YouVerify. AfriValue does not receive identity documents.

We receive only:

• Verification status (Verified / Not Verified / Failed / Pending)
• Verification reference ID
• Verification timestamp

We do not receive:

• ID images
• ID numbers
• Biometric data
• Selfies
• Document metadata

3.6 Information We Receive from Flutterwave

As a client, when you provide your payment information, such as your card details, that information is provided to AfriValue’s payment solution partner, Flutterwave, to process payments.

AfriValue does not receive or store:

• Card numbers
• CVV codes
• Bank login details

We receive only:

• Payment confirmations
• Payout confirmations
• Transaction reference IDs
• Status updates

3.7 Automatically Collected Information

To protect the platform and improve performance, we collect:

• IP address
• Device information
• Browser type
• Operating system
• Login timestamps
• Usage logs
• Clickstream data
• Search history
• Order history
• Dispute history
• Fraud-prevention signals
• Device fingerprints

3.8 Cookies & Analytics

We use cookies and analytics tools to:

• Improve platform performance
• Remember user preferences
• Analyze usage patterns
• Detect fraud

You may disable cookies in your browser settings, but some features may not function properly.

3.9 Children’s Data

AfriValue does not knowingly collect data from individuals under 18 years old. If we discover such data, we will delete it immediately.

4. How We Use Your Information

We use personal information to:

4.1 Operate the Platform

• Create and manage accounts
• Display profiles and portfolios
• Match clients with service providers
• Enable communication between users

Legal Basis: Contract performance

4.2 Process Payments and Payouts

• Send payouts to service providers
• Maintain transaction records
• Prevent fraudulent withdrawals

Legal Basis: Contract performance; Legal obligation

4.3 Maintain Safety and Compliance

• Verify identities through YouVerify
• Detect and prevent fraud
• Resolve disputes
• Enforce platform rules
• Comply with legal and regulatory obligations

Legal Basis: Legitimate interest; Legal obligation

4.4 Improve the Platform

• Analyze usage patterns
• Improve user experience
• Develop new features

Legal Basis: Legitimate interest

5. How We Share Information

We share information only when necessary to operate the platform.

5.1 With YouVerify

• We send basic user details for verification
• We receive only verification status

5.2 With Flutterwave

• We send payout details
• We receive transaction confirmations

5.3 Third-Party Vendors

We use third-party vendors for:

• Cloud hosting
• Email delivery
• Analytics
• Customer support tools

These vendors may process limited personal data on our behalf.

5.4 With Other Users

• Public profile information
• Reviews and ratings
• Portfolio content

5.5 Business Transfers

If AfriValue is acquired or merged, personal data may be transferred as part of the transaction.

5.6 Legal Requirements

We may share data with authorities when required by law.

We do not sell personal data.

6. Data Retention

We retain data only as long as necessary.

7. Data Security

We use administrative, technical, and organizational measures to protect your information, including:

• Encryption in transit and at rest
• Access controls
• Secure data storage
• Vendor security requirements
• Regular security audits

Breach notification. If a data breach occurs, we will notify affected users and regulators as required by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Withdraw consent
• Object to processing
• Request a copy of your data

How to exercise your rights. Email support@afrivalue.com. We may request identity verification before processing your request.

9. International Transfers

Your information may be processed in countries outside your residence. We use safeguards such as:

• Standard Contractual Clauses (SCCs)
• Data transfer agreements
• Vendor compliance certifications

10. Updates to This Notice

We may update this Privacy Notice from time to time. Material changes will be communicated via email or platform notification.

11. Contact Us

For privacy questions or requests: support@afrivalue.com