AfriValue Service Provider Agreement for Service Providers
AfriValue Service Provider Agreement for Service Providers
Effective Date: April 1, 2026
This Service Provider Agreement outlines the terms and conditions for individuals and businesses registering to offer services on AfriValue. By joining as a service provider, you agree to comply with the obligations, conduct expectations, and operational rules described herein. Your continued participation on the platform indicates your full acceptance of these terms.
1. Account Registration and Eligibility
1.1 All service providers must register with accurate, complete, and
up-to-date personal and professional information.
1.2 You must be at least 18 years of age or meet the minimum legal age
in your jurisdiction to be eligible to offer services on
AfriValue.
1.3 AfriValue reserves the right to verify your identity,
qualifications, or any supporting documents submitted during
registration.
1.4 Your account is individual and non-transferable. You may not sell,
lend, or assign your AfriValue profile or account to any other person or
entity.
2. Service Provider Responsibilities
2.1 You are expected to deliver services with professionalism,
integrity, and in line with AfriValue’s quality standards.
2.2 Communication with clients must be timely, clear, and respectful
throughout the service period.
2.3 Misrepresentation of qualifications, experiences, or capabilities is
strictly prohibited. You may not provide false or misleading information
regarding your services.
2.4 You must not submit plagiarized, stolen, or unauthorized materials.
All work delivered must be original or legally licensed for use.
2.5 You are responsible for clearly outlining project deliverables,
deadlines, pricing, and expectations in agreement with the client.
3. Professional Standards and Expectations
3.1 You must demonstrate honesty and transparency in describing your
services, pricing, scope of work, and professional credentials.
3.2 Service providers must maintain respectful communication with
clients and respond to inquiries or requests in a timely manner.
3.3 Discrimination, harassment, or unethical behavior toward clients or
other users is not tolerated and may result in account penalties.
3.4 The services you provide must meet or exceed industry standards and
align with the expectations outlined in your agreement with each
client.
3.5 You must ensure that all projects are completed within the agreed
timeframe unless unforeseen circumstances are communicated and
resolved.
3.6 Active collaboration with clients to understand their needs and
tailor solutions accordingly is essential for service success.
3.7 Pricing must be transparent and clearly communicated before work
begins. Hidden fees are not permitted, and all service fees must match
the agreed terms.
3.8 All transactions and project agreements must be carried out through
AfriValue’s platform. You may not engage in external deals or receive
payments outside the system.
3.9 You are encouraged to participate in training, certification
programs, and continuous learning opportunities provided or recognized
by AfriValue to enhance your skills.
3.10 Where applicable, you are encouraged to maintain current
certifications and licenses relevant to your service offerings.
3.11 You are expected to stay informed about market trends and
AfriValue’s evolving guidelines to remain competitive and compliant on
the platform.
3.12 You are responsible for upholding data privacy, client
confidentiality, and the secure handling of sensitive information.
3.13 You must honor all client agreements and ensure timely and complete
delivery of contracted services.
3.14 Any form of copyright infringement, plagiarism, or misuse of
third-party intellectual property is strictly prohibited.
4. On-Site Service Expectations (For Physical or In-Person Services)
4.1 If you offer on-site services such as construction, catering,
event coordination, or logistics, you must comply with all relevant
health and safety regulations.
4.2 Your execution of physical services must meet quality standards and
provide the client with reliable, professional results.
4.3 Professional presentation and conduct are expected during all
in-person interactions, including adherence to proper attire, etiquette,
and customer service norms.
5. Dispute Resolution and Platform Integrity
5.1 If a service-related issue arises, you must first attempt to
resolve the matter directly with the client through constructive
communication.
5.2 Should direct resolution fail after the third attempt, you may
initiate a formal dispute by selecting the “Open Dispute”
feature and following AfriValue’s established dispute resolution
process.
5.3 Service providers are expected to engage cooperatively in dispute
resolution procedures and respond promptly to AfriValue's
inquiries.
5.4 Repeated or unresolved client complaints, poor-quality service, or
refusal to participate in resolution efforts may negatively affect your
reputation and lead to disciplinary actions such as suspension from the
platform or expulsion.
6. Payments and Financial Terms
6.1 Payments for services rendered will be processed securely through
AfriValue’s integrated payment system.
6.2 Service providers must adhere to AfriValue’s commission policies and
accept any platform fees applicable to their transactions.
6.3 In the event of a dispute, AfriValue reserves the right to
temporarily hold payments until the matter is resolved.
6.4 It is your responsibility to ensure that your withdrawal preferences
and banking information are accurate and current to avoid payout
delays.
7. Prohibited Conduct
7.1 Any form of discriminatory, abusive, or inappropriate behavior
toward clients, staff, or fellow service providers is strictly
prohibited.
7.2 You must not post false information, including fake reviews,
exaggerated service descriptions, or misleading claims.
7.3 Attempts to circumvent AfriValue’s payment system or commission
structure by arranging off-platform transactions are violations of this
agreement.
7.4 Sharing or misusing client-sensitive data, including names,
addresses, contact details, or project-related documents, is a breach of
confidentiality.
8. Account Suspension and Termination
8.1 AfriValue may suspend or permanently terminate a service
provider’s account for serious or repeated violations of this
agreement.
8.2 Poor service performance, repeated disputes, or failure to meet
community standards may result in warnings, restrictions, or removal
from the platform.
8.3 You may close your account at any time; however, you are still
obligated to complete any ongoing client projects or financial
transactions.
8.4 Upon account closure or termination, any pending payments will be
managed in accordance with AfriValue’s payout and dispute policies.
9. Intellectual Property and Confidentiality
9.1 All services provided must be original and must not infringe on
copyrights, trademarks, or intellectual property rights of third
parties.
9.2 Confidential information shared by clients in the course of a
project must be protected and may not be used or disclosed without
express consent.
9.3 AfriValue may collect and use anonymized data from service
transactions to improve platform performance, conduct research, and
enhance user experience.
10. Changes to the Agreement
10.1 AfriValue reserves the right to amend this Service Provider
Agreement at any time.
10.2 You will be notified of significant updates, and continued use of
the platform after such changes will indicate your acceptance of the
revised terms.
11. Governing Law and Legal Compliance
11.1 This agreement is governed by the laws of the Federal Republic
of Nigeria.
11.2 Any legal disputes arising under this agreement shall be handled
resolved by Arbitration under the Laws of the Federal Republic of
Nigeria.
By registering as a service provider on AfriValue, you confirm that you have read, understood, and agreed to abide by the terms of this Service Provider Agreement. Non-compliance may lead to warnings, suspension, withheld payments, or legal action where necessary.
For inquiries or assistance, contact: Support@AfriValue.com
