July 1, 2025
AFRIVALUE DISPUTE RESOLUTION
At Afrivalue, we aim to foster fair, transparent, and efficient dispute resolution between users and service providers. Our dispute resolution process is structured to encourage mutual resolution while ensuring Afrivalue intervenes when necessary to provide a fair decision.
1. Mutual Discussions (First Level Resolution)
1.1 When a dispute arises between a user and a service provider, both parties are expected to engage in direct discussions to resolve the matter amicably.
1.2 Communication should be clear, respectful, and solution-driven, with both parties attempting to find common ground.
1.3 If an agreement is reached, both parties may document the resolution and proceed accordingly.
2. Referral to Afrivalue Support (Second Level Resolution)
2.1 If mutual discussions fail, the dispute may be escalated to Afrivalue Support for review by clicking on the Open Dispute icon.
2.2 Either party can file a dispute by submitting a formal request through the Afrivalue platform, including:
– A description of the issue
– Relevant communication records
– Proof of service delivery or concerns related to performance
2.3 Afrivalue will evaluate the dispute based on the provided details and may request additional evidence or clarifications from both parties.
3. Afrivalue’s Decision (Final Resolution)
3.1 After reviewing the dispute, Afrivalue will issue a final decision, which may include:
– Refunding the client’s Afrivalue account if the service provider failed to meet agreed terms.
– Paying a portion of the agreed amount to the service provider if partial work was delivered.
– Alternative resolutions based on the specific circumstances, ensuring fairness to both parties.
3.2 Afrivalue’s decision will be final and binding, with implementation carried out based on the platform’s capabilities.
3.3 Afrivalue reserves the right to take additional corrective measures, including account suspension or termination for repeat offenses or violations of platform rules.
4. Dispute Resolution Limitations
4.1 Afrivalue can only mediate disputes within the limits of its platform and does not handle external or private transactions conducted outside of Afrivalue’s services.
4.2 Afrivalue is not responsible for subjective differences in service quality unless there is clear evidence of non-performance or violations of service agreements.
4.3 Afrivalue does not engage in legal arbitration beyond the decisions made within its dispute resolution framework.
5. Preventative Measures
5.1 To minimize disputes, Afrivalue encourages users and service providers to:
– Clearly define expectations before agreeing to a service.
– Document agreements, including deadlines and payment terms.
– Communicate regularly and transparently throughout the project duration.
5.2 Service providers are expected to maintain professional standards, and clients are encouraged to provide constructive feedback to ensure positive outcomes.
Afrivalue remains committed to providing a fair and reliable platform for users and service providers. Adhering to this dispute resolution framework ensures professionalism, accountability, and efficient conflict resolution.